Issues with Invalid Codes

CybearPals are getting lots of emails from players with invalid codes. In order to process your mail faster, here are lists of information you need to include:

IF you just purchased your furry friend and your codes appread invalid, sometimes it can take between 24 and 48 hours for your furry friend’s ID and Key Code to make it all the way to Build-A-Bearville. If after 48 hours and the codes still don't work, send the following information to vwhelp@buildabear.com:

For Invalid Animal ID/KeyCodes
Username:
Animal ID:
Keycode:
Animal Name:
Receipt Code:
SFS Number: (If you have one)

Invalid Receipt Code
Sometimes it can take between 24 and 48 hours for your Receipt Codes to make it all the way to Build-A-Bearville. If you did make your purchase in the past 24 hours, please try to enter your Receipt Codes tomorrow.

Receipt Code:
Username:
RC:
SFS:

Invalid Bearville Outfitters code
Bearville Outfitters code:
Username:
BVO Code:
RC:
SFS:


Invalid Webcode
Webcode:
Username:
Webcode:
Where did you get the code from?


IMPORTANT!
DO NOT reply to this thread with these information, especially your codes. Send it to vwhelp@buildabear.com. For your own security, DO NOT share your account information, especially your account password and birth certificate codes with anyone!

Thanks!

Yup I learned about the 24 hours thing with putting on BABs. But for everything else, thanks!

thnks for the info!

Ok thanks .

ok thanks!

Thank you!

thanks for telling us nikki

Thank you for the info!