Beware of Fake or 'Phishing' Emails!

WARNING:

We have received quite a number of inquiries about a FAKE or Phishing Email from a certain vwhelp@live.com asking for account username and password and threatening that if you do not reply until the end of July, your account may be disconnected.

Please do NOT fall for this type of scam!

REMEMBER: We will never ask for your password.

Here are a few keypoints that you can check straight away to know whether an email is legitimate:

• Emails from Bearville.com will always come from an @buildabear.com email address. Below are the OFFICIAL email addresses of Bearville.com:
  vwhelp@buildabear.com
  vwfeedback@buildabear.com
  vwpatrol@buildabear.com

• Any email sent from Bearville.com will make use of correct spelling and grammar.

• Bearville employees will never ask for your password via any means.

• Phishing mails will frequently claim that your account has violated our policy or claim that your account has been compromised. These type of emails will also require account verification to ensure safety but often employ inimidating wording and claim extreme actions like account disconnection (such as the recent email from vwhelp@live.com).
  
  These are NOT standard procedures of Bearville.com

• Phishing mails will also promise in-game items and BVO Credits, VIB Memberships and other webcodes. These mails can often seem too good to be true. Please do not fall for these mysterious ‘offers’.

• There are also mails that will require you to visit a specific (malicious) website that may appear extremely similar in appearance to Bearville.com and will ask you to "log in". Please double-check the destination of the hyperlink before you click.

Lastly, if you believe you've received a phishing email, please forward the email to vwhelp@buildabear.com as soon as possible. When forwarding the email, copy and paste the entire email header into the message body to make sure that we are able to identify the source.

Special thanks to our Bearville citizens who have remained vigilant and informed us quickly of this matter!


Bear Hugs,
The Bearville Team

Thanks Ashton!
We'll make sure to be aware!

Thank you so much Ashton!
We will be extra careful ;]

Thank you so much "Act on" haha just kidding!
Thanks Ashton!
My account would have been in trouble if it wasn't for you!

Aha, these guys never give up, lawl.
I got one this morning,

Thanks Ashton, this is very helpful; why don't hackers leave people alone, and do something good!

Thanks Ashton!
I don't even check my email anymore, but I'll still be careful! (:

Thank you C:
I got one and emailed it to BABV but never forwarded it. I'll do that right now C:

Thank you!